Lauri Haav

Head of International Expansion at Monese Ltd.

Lauri has been involved in building a B2B e-commerce business for 15 years as a co-founder and sales exec and joined Monese in 2016 as Head of Customer Loyalty before series-A round. In Monese Lauri has built the Customer Support function to scale from a handful of agents supporting a few thousand early customers to over 1'00’000 signups and multi-site omni channel support organisation in under 2 years. Current challenge at Monese is taking the business global as Head of International Expansion.